Return Policy

General Guidelines

  1. Returns or exchanges must be initiated within 14 days of receipt.
  2. The original invoice or receipt is required for all returns and exchanges. A valid photo ID is recommended.
  3. Products must remain unopened, unused, and in their original condition.
  4. All returns must include original packaging, warranty cards, manuals, and accessories.

Additional Conditions

  1. If a promotional item is returned after the promotion period has ended, the value of the item will be deducted from the refund.
  2. Free items provided with a purchase must also be returned. If these items are not in new condition, additional charges may apply.
  3. Discrepancies in the return process may lead to delays or partial forfeiture of the refund.
  4. Customers with excessive returns may be restricted from future return or exchange eligibility.

Non-Returnable Items

  • Digital cards (e.g., iTunes, PSN, Xbox, Google Play).
  • Consumables (e.g., batteries, microphones, chargers).
  • Items damaged, abused, or missing accessories (e.g., remote controls, cords).
  • Opened software or video games.

Return Process

  1. Pack the item securely in the original shipping package.
  2. Include all original materials, manuals, and accessories.
  3. Ensure the original invoice or receipt is included.
  4. Clearly indicate the reason for the return and complete a return report.
  5. Submit the return report to customer service to initiate a bank refund. Refund processing takes 7-14 business days.

DerwazaMall reserves the right to decline any return or exchange that does not meet these conditions.